At Trippin Ladakh, we understand that plans may change, and we aim to provide fair and transparent policies for cancellations and refunds. Please review our policies carefully before booking.
Cancellation by the Customer
- More than 30 Days Before Departure: Cancellations made more than 30 days prior to the departure date will inquir a cancellation fee equal to the non-refundable deposit amount. The remaining balance, if paid, will be refunded.
- 15-30 Days Before Departure: Cancellations made between 15 to 30 days before departure will incur a cancellation fee of 50% of the total booking amount. The remaining balance will be refunded.
- 14 Days or Less Before Departure: Cancellations made 14 days or less before departure are non-refundable.
2. Cancellation by Trippin Ladakh
In the rare event that we must cancel a tour due to unforeseen circumstances, such as extreme weather, political instability, or any other event beyond our control:
- Alternative Arrangements: We will provide options to reschedule the tour or select a similar tour of equal value.
- Full Refund: If rescheduling is not possible, a full refund will be issued.
3. Non-Refundable Deposits and Fees
Certain elements of your booking, including deposits and service fees, may be non-refundable. This will be clearly communicated at the time of booking.
4. Refund Process
- Refunds are processed within 7-10 business days after receiving a cancellation request.
- Refunds will be issued using the original payment method. Any bank or transaction fees will be the responsibility of the customer.
5. Modifications to Bookings
- Change Requests: If you wish to modify your itinerary or booking dates, please contact us in writing as soon as possible. Additional charges may apply depending on the nature and timing of the changes.
- Availability: All modifications are subject to availability, and we cannot guarantee changes requested within 14 days of the departure date.
6. No-Show Policy
- Failure to Arrive: If you do not show up for the tour or arrive after the scheduled departure time, the booking will be considered a no-show, and no refund will be provided.
7. Special Circumstances
- For exceptional cases like medical emergencies, natural disasters, or government-imposed travel restrictions, please contact us immediately. We will assess each case individually and may provide partial refunds, credit for future tours, or other options at our discretion.
8. Contact Information for Cancellations and Refunds
If you need to cancel or modify a booking, please reach out to us at:
- Email: [[email protected]]
- Phone: [7051415159]
By booking with Trippin Ladakh, you agree to abide by the terms of this Cancellation and Refund Policy.
